Written by Ashton Deroy

“Pizza Worker Pulls Gun On Black Customer Asking For Refund.” TYT

Now let me start off by saying. I don’t want to excuse this probably racist motivated behavior. I mean they are claiming they thought the customer was trying to Rob them as a worker. So they are probably racist or this is textbook anti-social behavior with the intent avoiding providing any kind of service However…

In this Blog post I will begin to explore the devolution in Customer service from Belleville Ontario. We will be talking underpaid workers, changing store policies & the reason why less emphasis on Customer service could mean more money in the pockets of the Businesses.

There is something we are not talking about. The death of Customer service. “No one wants to serve you!” For reasons of lack of effort, lack of motivation and Profit emphasis. The Business world is increasingly becoming about utility without personal interactions.

The Canadian economy is not too different from the American Economy. Workers feel underpaid, the phrase “Minimum wage = Minimum effort.” Is the chant of the disenchanted & Customer service is no longer a passion. It is a chore…. If it is done at all. In the call center industry anti-social behavior manifestation of call avoidance & needless transfers. In Fast food places a lot of Workers organize inefficiently & Employers say they are having a hard time keeping anyone with that here is a void in having competent workers.

Can allowing broad refusal of service Business rights lead to increased discrimination? As a Customer service representative and a human being This is definitely something of potential concern for me. We need to be cautious we aren’t turning customers away for age, sex, race & even Political affiliation. In the Toyota case above. I would argue this is some targeting of refusal of service to older customers with less deep pockets. In an era of dead Business customer service. We could be opening a door Barbarism. Customer service practiced with personal interactions is also where Disabled people get some of their civil rights. Especially the right to be helped & participate in society. I was one of the people who took a Covid19 mask off so that a deaf person could do lip reading. If we don’t make an effort to serve diverse and sometimes challenging customers. We are somewhat stepping on someone’s right to exist. Initially in writing this I thought maybe the death of customer Service might be a good thing. A sign of futuristic automation. My opinion is definitely swayed. Although I will probably still use self-checkout machines. I do hope there is always some kind of help for high maintenance customers.

https://youtu.be/pEawr871YX8?si=KVXcXRouEuk4qyeq

Customers find Hotel Room in a Disgusting state. Then The Front Desk rep refuses to help them resolve the problem. Meanwhile I was at the Holiday inn Belleville Ontario recently and it was in immaculate shape. If you can’t have a room in great shape before you sell it? You should not be able to sell it. Baymont Inn and Suites. Absolutely disgusting customer service. Reported on Disputable on 11/8/2023.

I am sorry but if I am customer service for that company? I am finding out what I can do to compensate the customers as a result of that. If it is documented? I need to do something. I might talk to someone who isn’t there currently. Cause that Problem needs a Professional resolution. That Problem may need Financial Resolution. If the organization I work for won’t do the right thing? I may just quit… Ask Tokyo Smoke. After they basically did constructive dismissal of a Pregnant woman how I responded. I am an Ethical service oriented person.

Cause sometimes Customer service is just the right thing to do. Standing up for women is also the right thing to do. No matter the company bottom line. No matter if you don’t like someone’s face personally. You got to do the right thing and help people.

Email: Ashtonderoy@gmail.com related to this post.