Written by Ashton Deroy

Three of the call centers above were the same company managing the same resources. The same land.

What did I like about Call Centers?

1. Solving complex problems. If you are provided with sufficient internal resources. These places operate on the Intranet systems. More than one contract, I had to say the company’s internal data structure wasn’t sufficient for doing the job.
2. I loved selling TV packages at S&P Data – Learn about TV shows to sell TV Channels. This was good work. As a media graduate? I believe in paying for the content I consume online. Even my porn.
3. Coaching with a manager who was actively improving you – The Idea of my first manager at Stream was that she was either going to actively improve me or fire me in 90 Days at Stream. She succeeded in actively improving me.
4. Any shift that started in the AM and finished in the PM before 10:00pm – No Call center job is worth wrecking your eyes and sleep staring at a computer. With Global Networks? They can set up all these centers to be ergonomic to people’s sleep needs. This is why you should outright refuse call center work that threatens your sleep. It’s not worth the money. Also if they can’t get people for the hours? The contract dies. It also should die. Don’t keep bad work alive through participation. These places are more Democratic than you think and easily can be shut down by communities if they are deemed problematic enough by the population at large.
5. I liked making a meal out of quitting – At Hinduja Global Services. After they specifically asked for my scheduling preference and then proceeded to go against it? I enjoyed speaking to a Human Resources person about my submitted expectations being met. Then, after that limp, useless bastard told me he could do nothing. I enjoyed threatening to pull my cellphone out and cost everyone their jobs. Especially since they abusively threaten your employment constantly. Call Centers are such stressful jobs with such high expectations. I’d be lying if I said it didn’t feel good to scare the crap out of someone. That is the only job I ever quit with the words. ‘If you call me in after I stop showing up. I am coming in and making a meal out of the drama.” I meant it. It also felt good to say ‘I don’t give a crap about my manager’s bonus.” I also meant that. Listen if my needs are met next to 0% by the job? I have no problem submitting that my expectations were not met. I have no problem being the BITCH even though that is usually the manager’s job. Also in reference to Kishan at Best Buy. I have no problem saying my ex Manager by name was a Diva. Keep in mind at most jobs you are disposable. There is no need not to treat that with a certain amount of resentment. Our Economic system isn’t so good it needs a hug or even basic respect. Professionalism benefits only the rich. Beligerance is the poor Man’s god Complex.

I worked for call centers for years. Only once over three months. I hated a lot about them. I mean you have so much to choose from it’s hard to just pick three things:

• They monitor women in the bathroom. This includes incidents I am aware of where management Convergys, walked in on a woman (Casey Drury) in the bathroom. This also happened to me at S&P Data. We can say it applies to both genders in the creepiest possible ways. I consulted a Human Resources person. It is an industry-wide issue. To make my exact claim. They are timing people in the bathroom and confronting them about it. It is creepy and I had always intended to call it out.
• I have never worked at a Call center that didn’t actively break the law, while I was working there. It was either a form of negligence, illegal price hikes or claims of false advertising. I can make 1 case for broken laws at every call center I worked at. Except AND Agency.
• They always end up asking too much of you in the end. From Roger’s Communications with Stream, And Agency and S&P Data. Call centers always ask too much of people. Which is why I tell my family. These are made to fail jobs. If they worked? Without destroying your health. I would keep a call center job.

Listen AND Agency is the only Call Center I went to. That I didn’t find actively breaking the law. I don’t like these places. I wrote them up going against their employment contracts on that basis then I proceeded to consult a Human Resources representative. That said as long as I didn’t expose sensitive customer information. Writing this out was perfectly legal. As is attaching my name to it. When I was sorting out the bathroom issue in Belleville Ontario regarding Concentrix?Yes the people in Unions were saying aggressively attack this policy publicly and metaphorically strangle it. Bathroom Denial is more preventable in workplaces than one might expect. If I get wind of a Concentrix Recruiting campaign? I may begin running my ad. To slowly strangle this policy and actively with intention ruin the lives of any management at Concentrix promoting Regressive bathroom policies. By my Dictation.